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Success Story Proximus

Skyrocket engagement, increase retention AND an adoption rate of 92%, that's not possible, right? We beg to differ, read how Proximus did it.

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The Proximus Challenge:

Proximus already had a substantial Learning & Development toolkit in place, combining traditional methods such as face to face coaching and e-learning. However, they wanted to update their training to make it more personalised, time and cost effective, and relevant for their diverse workplace. They also wanted to digitise their robust coaching process to provide greater engagement, personalisation and tracking.

 

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From costly training to mobile microlearning:

Step 1

MobieTrain was used as an entry-point for further training. Through delivering short introductory content via our mobile tool prior to their more costly, longer training, Proximus could assess knowledge gaps and identify the need for further learning.

Step 2 

Proximus developed specific, standalone training on topics that are best suited to our engaging microlearning format. Through gamification and multimedia content, Proximus focused on quickly onboarding new hires in a fun and user-friendly way.

Step 3

We also worked with Proximus to co-create a bespoke coaching tool. We transformed their “coaching grids” into a digital environment that links with our learning tool to activate specific coaching based on how the employee is progressing. This identifies specific skill gaps and provides greater personalisation, thus improving employee knowledge retention and engagement.

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What you'll learn:

  • How face-to-face training is costing you too much
  • How we got a a 25% higher retention rate for Proximus
  • Data-Driven learnings for Personal and Professional Growth
  • Getting, keeping, and increasing your employee's Engagement

 

Any questions?

The learning and development of your company is very important. We want you to be well-informed.
If you have any questions about the matter, please feel free to leave your information and any questions you may have below. We will get back to you in no time!
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